Brand Ambassador – Inside Sales
Posted 2ds ago
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Job Description
Brand Ambassador responsible for customer acquisition and retention at Sundays for Dogs. Making outbound calls and managing customer interactions while representing the brand with authenticity.
Responsibilities:
- Make high-volume outbound calls to new leads and recently acquired customers, converting interest into committed subscriptions.
- Own the zero-to-90 retention window—proactively following up with new subscribers to keep them engaged, informed, and on-plan through their first three deliveries.
- Handle objections with confidence and close: whether it's price sensitivity, feeding questions, or general hesitation, you turn skeptics into advocates.
- Manage your pipeline with discipline—logging activity, tracking outcomes, and keeping your CRM current so nothing slips.
- Partner with the Concierge and Care teams to ensure warm handoffs and seamless customer experiences when needs go beyond sales.
- Represent the Sundays brand with energy and authenticity—customers can tell when you actually love what you're selling.
Requirements:
- You have 3–5+ years of direct sales experience—inside sales, B2C phone sales, subscription sales, or DTC. Customer service experience alone does not qualify.
- You have a proven track record of hitting or exceeding targets—you know your numbers, you own them, and you can speak to them.
- You have exceptional verbal communication skills: clear, confident, persuasive, and warm. You're a natural on the phone.
- You have the ability to build rapport fast, handle objections without a script, and close without being pushy.
- You have a genuine love of dogs and an enthusiasm for the Sundays mission that comes through in every conversation.
Benefits:
- Competitive base + commission + regular performance incentives tied to individual and team targets
- 401(k) plan with employer match – invest in your future.
- Annual work-from-home stipend – set up your workspace for success.
- Competitive Medical, Dental, Vision plans – company covers 80%.
- Sundays subscription for your pup! – because we care about your furry friends.
- Parental leave & PAWrental leave – support for growing families, both human and pet.
- Discounted pet insurance – keep your pets happy and healthy.




















