Inside Sales Manager
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Job Description
Inside Sales Manager overseeing inside sales for electrical manufacturing company ERMCO. Responsible for team performance, customer satisfaction, and operational efficiency.
Responsibilities:
- Manage and develop a team of inside sales representatives, driving accountability for performance, productivity, and quality outcomes
- Oversee and continuously improve the quoting and order entry process to ensure accuracy and responsiveness
- Partner cross-functionally with outside sales, engineering, and production to align on customer needs and order requirements
- Monitor, analyze, and report on sales and operational metrics, translating insights into actionable improvements and performance plans
- Handle escalated customer inquiries or issues with professionalism and urgency
- Identify, implement, and standardize process improvements and tools to increase efficiency and reduce errors
- Lead onboarding, training, and ongoing development programs to strengthen team capability
- Support forecasting and sales planning activities
- Build and maintain strong relationships with key accounts and internal stakeholders to support business objectives
- Promote a customer-first culture throughout the sales support process
- Occasional travel (less than 10%) for meetings or training
Requirements:
- Bachelor’s degree in Business, Sales, or related field
- 5+ years of experience in inside sales or sales support, with at least 2 years in a supervisory or managerial role, with demonstrated experience leading teams and driving performance outcomes
- Strong knowledge of CRM and ERP systems
- Excellent communication, problem-solving, and organizational skills
- Proven ability to manage priorities, drive execution, and operate effectively in a fast-paced environment
- Preferred Qualifications: Experience in electrical manufacturing or technical sales environment
- Familiarity with transformer products and industry terminology
Benefits:
- Relocation assistance provided
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