Inside Sales Representative, Japanese-speaking
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Job Description
Inside Sales Representative supporting Seagull’s APAC Sales Team by managing existing clients and generating leads. Requires proficiency in Japanese and experience in inside sales.
Responsibilities:
- Support our end-users, channel partners, and Seagull’s APAC Sales Team
- Manage existing clients
- Help drive our leads management program
- Consult with clients on appropriate product licensing options and provide dedicated support for renewals.
- Prospect, develop, and follow up on new customer relationships
- Partner with the Sales Team to collaborate on accounts, channel partners and opportunities
- Accurately manage data in our Salesforce database
- Interface as necessary with our Accounting, Marketing and Support departments
- Proactively manage a sales pipeline to accurately reflect opportunity activity
- Generate software license opportunities and quotes based on the product interest and prospect qualification with Partners and End Users in a specific geography
- Follow-up with partners on a regular basis to ensure that we are mutually aligned on customer needs and buying cycles and that the respective opportunities are tracking through sales stages accurately
- Manage sales queues, answer customer and partner questions and facilitate orders in a timely manner.
- It is expected that sales queues will be processed daily
- Identify up-sell and cross-sell opportunities through interactions with Partners and End Users and engage Regional Sales Management as necessary to maximize the revenue opportunity
- Utilize Seagull’s specific sales process to track all assigned opportunities.
- Track and manage all opportunities through Salesforce per Seagull requirements
- Comply with sales processes and input from sales management
- Promptly process phone, email, web form and web chat inquiries
- Discuss activities, opportunities and issues with an immediate supervisor on a daily or as needed basis
- Participate in bi-weekly sales pipeline reviews
- Travel 1-2 times a year to participate in industry conferences and shows
Requirements:
- 3+ years Inside Sales experience
- Excellent command of Japanese is required. For non-native Japanese speakers, a JLPT N1 certificate is mandatory.
- Additionally, candidates must possess a basic to intermediate command of English for routine workplace communication and general documentation.
- Familiarity with distribution channels, value added sales and/or direct sales.
- Excellent verbal and written communication skills
- Good organizational habits and outstanding attention to detail
- Experience with CRM applications and order entry software
- Dedication to outstanding customer service
- Positive, team-oriented attitude
- Experience using Windows and common Windows software
- Genuine interest in high-tech products.
Benefits:
- Local candidates only please -- relocation packages and travel reimbursement for onsite interviews not available.
- Ability to provide documentation that proves authorization to work in Taiwan.
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