Inside Sales Team Manager
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Job Description
Inside Sales Team Manager leading Royal Canin Veterinary sales teams at Mars. Driving profitable growth, forecasting, coaching, and virtual customer engagement.
Responsibilities:
- Establish an effective team environment to execute the Veterinary Business Unit strategy and achieve business objectives and KPIs for Royal Canin Veterinary business
- Lead a team that virtually sells to remote veterinary customers
- Support a seamless customer experience in partnership with the field sales team
- Own team performance, sales forecasting, and continuous improvement of the inside sales process
- Achieve profitable sales growth objectives through leadership of the Veterinary Inside Sales Team
- Monitor weekly sales personnel activities using Salesforce and Vonage
- Support pipeline development through qualifying leads, prospecting, and penetrating new and existing accounts
- Set team sales targets and produce regular sales forecasts and performance reports for leadership
- Partner with Divisional Sales Directors to deliver unified customer experience and support field sales execution
- Collaborate with Marketing, Strategic Accounts, Veterinary Affairs, and other business partners
- Evaluate sales practices, tools, and processes and implement improvements
- Recruit, coach, and develop the team
- Drive personal development, engagement, inclusivity, and team mentality
- Lead the team through change management
- Ensure call coverage patterns align with hospital priority classification
- Cultivate customer relationships, customer equity, satisfaction, and business performance
- Address escalated customer complaints and team conflicts
- Perform other duties as assigned
Requirements:
- Bachelor's degree in Business, Marketing, or Veterinary Science preferred
- 5+ years of experience in B2B sales
- Excellent oral and written communication and presentation skills
- Experience leading, motivating, and managing a sales force
- Demonstrated success in an inside sales position
- Proven sales management experience, preferably in an inside or virtual sales environment
- Strong understanding of sales performance metrics, forecasting, and CRM software
- Salesforce experience
- Comfort analyzing data, managing multiple tasks, and taking on new challenges with urgency and energy
- Occasional overnight travel may be required, approximately 10%
- Mars does not sponsor visas for this role
- Role is not eligible for relocation benefits
Benefits:
- Best-in-class learning and development support from day one
- Access to in-house Mars University
- Industry competitive salary and benefits package
- Company bonus
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents
- Up to 18 weeks of paid parental leave
- 120 hours of vacation per year
- Paid sick time at 100% pay continuation for a maximum of 40 hours per calendar year
- 12 paid holidays throughout the calendar year
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