Inside Sales
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Job Description
Inside Sales Analyst focusing on client activation and platform usage at a growing Brazilian startup. Engaging strategically with customers to ensure a successful journey while driving innovation within the team.
Responsibilities:
- Responsible for driving customer activation by monitoring metrics and providing clear, effective guidance.
- Work strategically with clients to encourage platform adoption and ensure a complete, successful experience.
- Collaborate with the team in a dynamic startup environment focused on customer journeys.
- Participate in continuous learning and knowledge sharing.
- Proactively support and track clients’ progress toward their goals.
Requirements:
- Bachelor’s degree completed or in progress in Business Administration, Marketing, Communications, Sales Management, or related fields.
- Experience in customer service, account management, or support, especially at digital companies, fintechs, proptechs, or startups.
- Experience with CRM tools (such as RD Station, HubSpot, Pipedrive, or similar).
- Experience with onboarding, training, or managing the customer journey is a plus.
- Digital fluency to navigate various tools and internal systems with ease.
- Familiarity with CRM for tracking pipeline and customer status.
- Comfortable using tools like Google Workspace, Slack, and similar platforms.
- Strong written and verbal communication skills (especially via WhatsApp and calls).
- Organized approach to handling multiple interactions in a structured way.
- Ability to drive the pace of the customer journey, encouraging progression through flow stages.
- Consultative mindset with the ability to identify opportunities for engagement and conversion.
Benefits:
- Day off
- Commission
- Remote work (home office)
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