IT Administrator
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Job Description
IT Administrator for SaaS company, supporting internal tools and systems with an emphasis on user experience. Managing IT projects, enhancing workflows, and improving system processes.
Responsibilities:
- Create consistently delightful IT support experiences that help Janers feel confident, supported, and able to do their best work.
- Take ownership of small to medium IT projects, delivering thoughtful improvements to systems, workflows, and documentation.
- Communicate clearly and proactively during changes or incidents, helping others understand what’s happening and why.
- Improve how our IT systems and processes work over time by identifying friction, learning from issues, and applying better solutions.
- Balance speed, security, and quality when making decisions, escalating thoughtfully when risk or impact calls for it.
Requirements:
- Experience administering tools like Google Workspace, Okta, Notion, and GitHub, Mosyle, or similar platforms.
- Experience maintaining and troubleshooting a Mac-centric MDM
- Comfort supporting end users and troubleshooting issues across multiple systems and priorities.
- Strong interest in Apple devices and macOS environments, with hands-on experience preferred.
- Ability to work independently, take ownership of decisions, and follow work through to completion.
- Clear communication skills and a genuine desire to help others while continuously improving your craft.
Benefits:
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- bonuses
- stock options
- equipment allowances
- wellness programs
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