IT Help Desk Analyst – Level 1
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Job Description
Help Desk Analyst providing first level technical support to users in Brazil. Responsible for incident resolution and service desk ticket management.
Responsibilities:
- Provide first-level (Level 1) technical support to users (remote and/or on-site)
- Log, classify and follow up tickets through the service desk system
- Handle incidents and requests related to: Windows; Microsoft 365 suite (Outlook, Teams, OneDrive, etc.); access, passwords and permissions; printers and peripherals; basic corporate software
- Guide users on correct use of systems and tools
- Escalate tickets to higher levels (Level 2/Level 3) when necessary
- Maintain basic support records and documentation.
Requirements:
- Technical course or degree in the field (completed or in progress)
- Experience providing remote support
- Knowledge of hardware and software
- Knowledge of Windows
- Familiarity with various applications
- Friendly demeanor and good communication skills.
Benefits:
- Benefits
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