IT Manager
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Job Description
IT Manager responsible for enhancing Deepgram's IT ecosystem as it scales. Leading tools and user support for a remote workforce.
Responsibilities:
- Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security.
- Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
- Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
- Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption.
- Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely.
- Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools.
- Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees.
- Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company.
- Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs.
- Manage relationships with IT vendors, software renewals, and licensing compliance.
- Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions.
- Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues.
- Build systems and workflows that grow with the company, automating wherever possible to minimize manual work.
- Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.
Requirements:
- 8+ years of experience in IT administration, systems management, or a similar role, ideally in a fast-growing or remote-first company.
- Deep knowledge of SaaS tools, identity management systems, and MDM solutions (e.g., Kandji, Jamf, Intune).
- Hands-on experience managing Google Workspace, Slack, Zoom, and other core collaboration platforms.
- Familiarity with SOC 2 and similar compliance frameworks.
- Experience managing vendors, contracts, and IT budgets.
- Strong communication skills and a service-oriented mindset—you love making tech simple and reliable for others.
- Organized, proactive, and able to balance immediate support needs with long-term scalability.
Benefits:
- Medical, dental, vision benefits
- Annual wellness stipend
- Mental health support
- Life, STD, LTD Income Insurance Plans
- Unlimited PTO
- Generous paid parental leave
- Flexible schedule
- 12 Paid US company holidays
- Quarterly personal productivity stipend
- One-time stipend for home office upgrades
- 401(k) plan with company match
- Tax Savings Programs
- Learning / Education stipend
- Participation in talks and conferences
- Employee Resource Groups
- AI enablement workshops / sessions
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