IT Operations Associate
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Job Description
IT Operations Associate supporting onboarding, offboarding, procurement, and client IT workflows. Delivering remote managed IT and cybersecurity operations for campaigns and nonprofits.
Responsibilities:
- Support and implement onboarding, offboarding, and tech procurement processes for 50 to 60 clients
- Maintain documentation for IT operations procedures and policies, including an IT Operations Playbook for each client
- Improve existing IT operations systems and workflows
- Work with client points of contact to ensure clear communication and effective processes across IT, Operations, and HR
- Respond to IT operations support request tickets via email, Slack, and ticketing system
- Document client requests, track progress to completion, identify chronic problem areas, and ensure high customer service
- Process administrative IT requests related to onboarding, offboarding, and tech procurement
- Co-facilitate client data security training alongside Personified staff
- Perform other duties as needed
- Report to the IT Operations Manager
Requirements:
- 2+ years of experience in a customer-facing role
- Proven track record of providing great customer experiences
- Highly organized, responsive, and detail-oriented
- Comfortable interacting with clients and their staff through email, Slack, and virtual meetings
- Self-starter and team player
- Ability to pick up new systems and technical concepts quickly
- Ability to provide suggestions to improve current operational workflows and processes
- Impeccable customer service skills
- Ability to prioritize and complete tasks in a fast-paced environment
Benefits:
- Remote work environment
- Healthcare packages contributed to by Personified
- Optional 401K matched by Personified
- Cell phone stipend
- Annual learning & development stipend
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