IT Support Technician – LATAM
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Job Description
IT Support Technician managing identity and access management responsibilities for a global payroll platform, Deel. Supporting applications like Google Workspace, Slack, Microsoft, and Okta with daily support tickets.
Responsibilities:
- Overall Identity and Access Management responsibilities of software stack
- Provision, deprovision, license assignment, group assignment, secure and general access administration according to Onboarding/Offboarding requirements.
- Some manual processes and some through tools such as Okta, Lumos, or similar.
- Handle IT/IAM Support Tickets on a daily basis to troubleshoot, provision access and to manage and administer applications like Google Workspace domains, Slack, Microsoft, Okta, Zendesk, Zoom, Lumos, etc.
- Availability to work from Saturday to Wednesday
- Weekly technical support for new hire cohorts.
- General management of devices with Operating Systems of both Windows & Microsoft.
- Provide technical support on company wide webinars and meetings.
- To create documentation for any new process that is introduced. Update internal onboarding/off-boarding information from time to time according to company’s requirements.
- Ability to handle at least 40+ support tickets on a daily basis.
Requirements:
- Strong verbal and written communication skills
- IT experience in a fast paced environment
- Strong technical skills to analyze, troubleshoot, and support Operating Systems, MDM Softwares, and other cloud based software
- Basic understanding of scripting languages: GAM, PowerShell, and Bash.
- Driving the priority and time management of efforts to support/resolve assigned activities and communicate results/findings to users/management as necessary
- Thorough understanding of interdepartmental relations
- Bachelor of Science in Computer Science or a related field or equivalent experience
- Or Three or more years of work experience as an IAM Analyst/Technician, IT Support, or related position
- 2+ years of experience building and managing Okta Workflows to optimize back-office IT processes for large-scale organizations (1,000+ users).
- Strong proven experience creating automation flows with platforms such as Zapier, Workato, N8N, or equivalent on monthly basis
- Any IT Support, IT Administration, or specific software certification is a plus.
- Proven experience in administering applications like Okta, Slack, Jira, Google Workspace.
- A deep understanding and familiarity with:
- Role Based Access Control, Directory Services, Privileged Access Management, Directory Extensions, Single Sign-On, Password Vaults, Multi-Factor Authentication (MFA)
- MDM softwares such as Jamf, Kandji, Intune, Airwatch or similar.
Benefits:
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
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