Junior Operations, Customer Support Manager
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Job Description
Junior Operations & Customer Support Manager at Mosqitter managing daily operations and customer support processes. Handling order processing, logistics, and customer inquiries in a remote work environment.
Responsibilities:
- Manage order processing in Shopify and internal systems
- Maintain accurate operational and product data
- Handle customer inquiries via Zendesk and provide guidance on product setup and usage
- Troubleshoot basic issues following internal guidelines, maintain structured ticket documentation, and escalate technical cases when needed
- Prepare invoices, shipping labels, and related operational documentation
- Coordinate shipments and communicate with carriers and 3PL partners
- Contribute to Knowledge Base and FAQ updates
- Support the improvement of internal workflows and operational processes
Requirements:
- Upper-Intermediate English or higher
- 1–3 years of experience in operations, logistics, administrative support, order management, customer support, and personal assistance
- Hands-on experience with Shopify (required)
- Experience with Zendesk or other support platforms (strong advantage)
- Strong written communication skills
- High attention to detail and accuracy
- Ability to troubleshoot and explain solutions clearly
- Comfortable working with digital tools (Google Workspace, ClickUp, CRM systems, etc.)
- Ability to manage multiple tasks and prioritize effectively
- Availability for flexible scheduling across time zones
Benefits:
- Competitive salary + performance-based bonuses
- Flexible full-time remote work
- 14 days of paid vacation + flexible sick leave policy, including one “mental restoration day” per month
- Fast professional growth with opportunities for both vertical and horizontal development
- Mental health & therapy support through Rozmova
- Option to work remotely, from our R&D office, or from Kooperativ Coworking (Kyiv)
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