Junior Technical Support Representative
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Job Description
Technical Support Representative providing assistance and support for client software and hardware. Engaging with users and resolving technical issues collaboratively.
Responsibilities:
- Provide technical assistance and support for client software and hardware solutions
- Identify, investigate, and resolve user issues related to client software and hardware
- Handle support calls and other communications regarding programming, connectivity, and technical inquiries
- Consult with users to understand the steps already taken and determine the most effective resolution approach
- Apply knowledge gained through training to troubleshoot and resolve technical issues
- Guide users through diagnostic and troubleshooting processes using tools, software, and clear verbal instructions
- Collaborate with internal teams to research, escalate, and resolve complex issues
- Stay up to date with client technology innovations, updates, and industry trends through continuous training
- Perform other related duties as required
Requirements:
- 6 months to 1 year of experience in a Call Center or Technical Support role
- Experience using CRM platforms such as Salesforce, HubSpot, or similar tools
- Ability to explain technical concepts clearly to both technical and non-technical users
- Proficiency with Microsoft Office Suite or similar productivity tools
- Ability to quickly learn and adapt to client-specific software, hardware, and procedures
- Professional and pleasant telephone manner
- Excellent communication skills in English (written and verbal), B2 or C1 level
- Strong analytical and problem-solving skills
Benefits:
- Professional development opportunities with international customers
- Collaborative work environment
- Career path and mentorship programs
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