K-12 Customer Success Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Specialist providing operational and customer support for K-12 school and district partners. Managing assessments and ensuring high-quality experiences throughout the school year.
Responsibilities:
- Assist Services team in supporting K-12 district partners throughout the school year
- Help coordinate meetings, track customer goals, and maintain account documentation
- Respond to customer inquiries and ensure timely follow-up or escalation as needed
- Track tasks, timelines, and deliverables across customer success and benchmark services workflows
- Assist in the coordination of K-12 benchmark assessment cycles, including setup, scheduling, and readiness checks
- Support the customized assessment planning process by helping gather district checklists and assessment schedules
- Monitor assessment windows and help ensure districts are prepared for successful administration
- Assist with benchmark support and help troubleshoot basic benchmark issues
- Maintain internal systems, documentation, and trackers to ensure accurate and up-to-date information
- Support cross-functional coordination with Product, Content, and Services teams
- Identify and escalate risks or delays that could impact customer experience or assessment timelines
- Maintain documentation, templates, and standard operating procedures
- Assist in improving workflows and identifying opportunities for greater efficiency
- Provide general administrative and operational support to both Customer Success and Benchmark Services teams
- Assist in preparing summaries or materials for customer meetings and internal reviews
- Leverage collaboration tools (e.g., Google Workspace, Microsoft Office, Adobe, Slack, FreshDesk, proprietary software) to support workflows (e.g., customer communication, internal tracking, assessment management) and documentation
Requirements:
- Bachelor’s degree or equivalent experience
- 1–3 years of experience in education, customer support, operations, or edtech
- Strong organizational skills and attention to detail
- Excellent communication and responsiveness
- Ability to manage multiple tasks and deadlines simultaneously
- Excellent written and verbal communication skills
- Collaborative team player
- Significant experience with Google Workspace
Similar Jobs
Client Success Manager
Client Success Manager at Green Irony managing client relationships and project delivery. Overseeing multiple engagements with AI-powered tools for efficiency and effectiveness.
Senior Customer Success Manager
Senior Customer Success Manager driving customer success and ROI using Relativity's software products with strong account management expertise. Collaborating with teams to enhance product adoption and address customer needs.
Customer Success Manager
Customer Success Manager responsible for managing client relationships and ensuring successful product adoption at Collage Group. Focusing on enhancing client value through insights and data-driven strategies while collaborating across teams.
Customer Success Manager
Customer Success Manager focusing on federal agency clients. Overseeing account success, project delivery, and team collaboration in a fully remote role.
Customer Success Specialist
Customer Success Journey & Programs Specialist responsible for designing customer journey frameworks for Verint. Collaborating cross-functionally to enhance customer success strategies and resources.
Customer Success Manager – Growth
Customer Success Manager driving adoption and renewal revenue with Varicent's SaaS solutions for the Growth segment. Collaborating with customers to enhance their experience and become advocates for the company.
Regional Revenue Success Manager
Regional Revenue Success Manager at Exely optimizing hotel revenue through consultancy and account management. Focused on client relationships and driving business growth in the hospitality sector.
Defined Contribution Client Success Manager
DC Client Success Manager overseeing daily operational performance for assigned clients while collaborating with support teams in a virtual setting.
Senior Customer Engagement Specialist
Senior Customer Engagement Specialist at aytm delivering project support to clients while enhancing their self-sufficiency. Join a vibrant team committed to empathy and growth in a fully remote work environment.
Client Success Manager
Customer Success Manager working remotely to enhance client satisfaction for WRS Health's integrated cloud-based EHR solutions. Engaging with clients to maximize their use of our services.
Director of Customer Success
Director of Customer Success overseeing Fortune 500 relationships, focusing on scaling success and enterprise growth at OSARO.
Customer Success Manager
Customer Success Manager managing partner onboarding and support for digital health solutions. Ensuring smooth implementation and long-term satisfaction of partners with MDI's telehealth infrastructure.
Client Success Consultant – Assistant Solutions
Client Success Consultant for BELAY fostering client relationships and ensuring service delivery. Responsible for client satisfaction and upselling opportunities in a remote setting.
Customer Success Representative
Customer Success Representative ensuring excellent service for all auto finance inquiries via phone, email, and text. Documenting interactions and managing communications for customer satisfaction.
Partner Success Manager
Partner Success Manager at StarRez managing strategic partner relationships. Focus on operational excellence and mutual value creation through data-driven insights.
Customer Success Manager
Customer Success Manager overseeing client relationships in digital media adtech. Driving adoption of Adelaide's measurement and ensuring seamless campaign execution with a focus on client insights.
Team Lead – HubSpot CRM Consultant
(Team Lead/Senior) CRM Consultant at MAI Marketing Automation Intelligence, leading projects in marketing automation and optimizing customer journeys. Join a dynamic agency focusing on digital transformation.
CRM/Lead Coordinator
CRM/Lead Coordinator managing inbound inquiries and nurturing leads for assisted living. Providing a seamless experience from first contact through move-in for families.
Vice President, Client Success – Technology
VP of Client Success leading technology client portfolios at TTEC. Nurturing client relationships and driving business growth in the customer experience industry.
Senior Customer Success Manager
Senior Customer Success Manager driving adoption for Rentvine's property management software. Partnering with sales to ensure customers leverage the platform for long-term success.