Key Account Manager – Wholesale Channel
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Job Description
Key Account Manager managing wholesale customer relationships and driving sales growth for Hoya's Vision Care services. Ensuring strong partnerships and meeting sales objectives in assigned territories.
Responsibilities:
- Develops customized account programs including but not limited to the following: pricing, coop A&P, shipping, rebates and credit term for review and approval of appropriate department heads.
- Uses consultative selling approach with customers that drives sales and establishes long-term business partnership.
- Varies professional selling approach based on segmentation, audience and wholesale’s business approach.
- Conducts and plans highly effective account seminars for large and small audiences.
- Educates and trains the customers to be proficient with dispensing Hoya’s products.
- Anticipates customer needs/issues, addresses proactively, resolves customer issues in a timely manner and uses the opportunity build a stronger relationship. Partners with lab when addressing customer needs while maintaining a professional image.
- Demonstrates an obsession for customer service through customer involvement.
- Effectively completes requested tasks from management and corporate office in a timely manner.
Requirements:
- Bachelor’s degree from strongly preferred; demonstration of sales results with a minimum of 5 years outside sales experience preferred; demonstrated computer skills; demonstrated presentation skills; Customer service experience or client relations strongly preferred
- Must be able to travel up to 75% of the time and have an acceptable Motor Vehicle Record (MVR) per Hoya’s MVR policy as driving is an essential job function.
- Demonstrated computer skills (Excel, PowerPoint, Word, Outlook, general pc navigation, contact management system and sales analytical tools).
- Salesforce or CRM experience a plus
- Power BI
Benefits:
- Sales performance and customer relations
- Developing a trusted advisor relationship with the Wholesale customers to help them not only grow their branded products sales but their overall business.
- Utilizing corporate tools and applications to document, plan, monitor, and meet sales objectives within their territory.
- Developing and maintaining strong working relationships with their lab partners to ensure successful customer relations and achievement of sales objectives.
- Consistently achieving established sales goals.
- Communicating with Regional Sales Managers, RVPs, Senior Director, Strategic Accounts & VP Sales on an ongoing basis regarding plans of action.
- Goal/Objective: Obtain a minimum of $1,000,000 of additional sales within next 12 months.
- Monitors and analyzes market to determine account volume, potential and needs.
- Partners with lab partners to achieve sales performance targets.
- Develops and utilizes call schedules and key account business plans to effectively plan territory activities.
- Partner with lab personnel to identify and have in-depth understanding of account opportunities and adjust call schedules and business plans accordingly.
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