L1 Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Agent at GovAssist handling inquiries in travel consultancy via phone, email, and live chat. Ensuring first-contact resolution and logging interactions for seamless follow-up.
Responsibilities:
- Handle high‑volume inquiries: field inbound calls, ticketed emails, and live‑chat sessions with empathy and speed.
- Own first‑contact resolution: diagnose issues, provide step‑by‑step guidance, and close cases within SLA whenever possible.
- Document like a pro: log every interaction in our CRM with clear, concise case notes for seamless follow‑up.
- Escalate smartly: identify complex problems, add full context, and route to Tier 2 or specialist teams without delay.
- Spot opportunities: recognise upsell, cross‑sell, or retention moments and route leads to Sales when appropriate.
- Champion quality: follow company policies, data‑privacy rules, and QA checklists to maintain top CSAT scores.
- Collaborate & improve: share customer feedback with Product and Ops to eliminate pain points and enhance workflows.
Requirements:
- 2+ years of phone, email, and chat support in a high‑volume environment.
- Fluent, confident English—both written and spoken.
- CRM & tech support platforms savvy (Zendesk, Atlassian, Slack, or similar).
- Calm under pressure, solution‑oriented, and passionate about customer happiness.
- Reliable home office, high‑speed internet, and the ability to work flexible shifts.
Benefits:
- Fully remote with scheduled breaks and paid training.
- Performance bonuses.
- Growth pathways to senior support or team‑lead roles.
Similar Jobs
Head of Customer Experience – Success Management
Lead Customer Experience & Success Management at Member Solutions, a SaaS provider for membership-based businesses in Canada, focusing on client retention and revenue growth.
Customer Service Representative – 2nd Shift
Customer Service Representative for Tramec, LLC handling orders and customer inquiries via phone and email. Ensuring compliance and maintaining organized records in a supportive role.
Enterprise Customer Experience Manager
Enterprise Customer Experience Manager drives strategic growth and satisfaction for Guideway Care’s highest-value customers through collaboration and operational excellence.
Customer Support Manager
Manager of Software Support at Anju Software overseeing a team for clinical trial software support. Driving operational excellence and AI-augmented workflows for improved customer interactions.
Customer Care Coordinator – Contract
Customer Care Coordinator providing customer support through email inquiries for luxury brands with proactive, tailored responses on orders and deliveries.
University Associate – Data Management, Customer Service
Data management and customer service role focused on Open Enrollment processes for Georgetown University. Involves processing waivers, updating systems, and supporting communications with students and parents.
Customer Service Representative
Customer Service Representative supporting customer inquiries primarily through a ticketing system. Ideal for organized and proactive individuals comfortable with independent problem-solving.
Senior Customer Experience Specialist
Customer Experience Senior Specialist delivering responsive support across account, product, and technical inquiries. Collaborating with Engineering and Product teams for customer insights and onboarding.
Billing and AR Support Specialist – Part-Time, Contract
Billing & AR Support Specialist assisting with daily billing and accounts receivable activities for a logistics company. Ensuring accurate documentation, timely billing, and seamless cash flow in a fast-paced environment.
Technical Application Support Specialist II
Technical Application Support Specialist managing technical support requests and ensuring application stability. Collaborating with internal teams to troubleshoot issues and manage backend configurations.
Customer Support Specialist
Customer Support Specialist managing customer inquiries for Wayvia, ensuring timely resolutions and exceptional service in a remote capacity. Addressing technical queries and guiding customers on product functionality.
Customer Care Specialist I – Contractors
Customer Care Specialist providing assistance to members and providers with routine inquiries about health services for TrueCare. Focused on claims processing and member benefit education.
Field Training and Product Support Specialist
Field Training and Product Support Specialist conducting training for automotive film installation. Delivering technical support and training in the Central Time Zone with extensive travel required.
Director, Customer Experience
Leading strategy and performance of the Digital Adoption team at ClickUp for enhanced customer experience. Drive customer satisfaction and operational excellence through an AI-first approach.
Customer Service Representative
Remote Customer Service Representative for Sentara Health handling patient inquiries and issues. Must reside in Harrisonburg or Charlottesville area and work from 8:00 AM to 4:30 PM.
Member Support Specialist
Guide Hinge Health members through their care journey as a Support Specialist. Provide expert assistance via email, phone, and chat in a remote setting.
Customer Experience Specialist
Customer Experience Specialist at Grupo OLX improving user journeys and analyzing client data. Defending customer interests and collaborating with product and operations teams for effective decision-making.
Customer Service Specialist
Customer Service Specialist providing customer support via SalesForce for Ontellus clients. Engaging in clear communication and ensuring a seamless experience while upholding company values.
Customer Support Specialist
Customer Support Specialist providing assistance to digital companies in resolving queries and onboarding. Engaging in continuous improvement and proactive communication within a global team environment.
Customer Experience Enablement Lead
Customer Experience Enablement Lead developing training for Dandy's Customer Support teams. Engaging with technology to support dental practices worldwide.