Lead Account Executive – Merchant and Acquirer Support
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Job Description
Lead Account Executive at Capital One providing operational support for complex partners and managing risk. Involvement in onboarding and troubleshooting in a client-facing role with approximately 10% travel.
Responsibilities:
- Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
- Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
- Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence
- Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
- Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
- Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
- This is a client-facing role requiring approximately 10% travel.
Requirements:
- High School Diploma, GED or equivalent certification
- At least 4 years of payments industry experience within financial services
- Bachelor’s Degree in Business, Finance, Information Technology, Engineering (preferred)
- 6+ years of payments industry experience within financial services (preferred)
- Experience influencing key stakeholders, executive level clients or internal business partners (preferred).
Benefits:
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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