Library Communications Specialist
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Job Description
Library Communications Specialist providing remote assistance for public library inquiries in North America. Collaborating with team members to enhance user experience through phone and chat support.
Responsibilities:
- Answer phone calls and/or live chat contacts from patrons of public libraries across North America
- Efficiently handle phone based patron inquiries from home
- Collaborate in an energetic, team-oriented environment focusing on customer satisfaction
Requirements:
- Excellent use of the English language
- Bi-lingual (Spanish) highly preferred - $1 additional per hour
- Excellent oral and written communication skills
- At least 6 months phone based customer service experience
- Excellent keyboarding and computer skills
- At least two years post high school education is highly desired
- Must have reliable, high speed internet connection
Benefits:
- Relaxed work environment--no paperwork or filing
- Great pay & benefits
- Bonuses
- Excellent opportunities for advancement
- Strong emphasis on work-life balance
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