Manager – Guest Care & Booking Team
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Job Description
Manager leading South Africa-based remote guest care and booking operations for a property business. Improving processes, scaling teams, and ensuring high-quality guest service.
Responsibilities:
- Manage and lead the South Africa-based remote Guest Care & Booking team
- Monitor team performance and identify opportunities to improve efficiency, productivity, and service quality
- Develop and optimise workflows, processes, and systems for a growing team and business
- Help scale the team and operations as the business grows
- Provide leadership, guidance, and support to team members
- Ensure guest inquiries, bookings, and operational matters are handled efficiently and to a high standard
- Collaborate with the wider business to identify operational challenges and implement solutions
- Support recruitment, onboarding, training, and performance management
- Track key performance metrics and ensure operational and service targets are met
- Provide occasional out-of-hours support when necessary
Requirements:
- Proven experience managing and optimising remote teams
- Experience scaling teams, improving operations, or supporting business growth
- Strong leadership and people management skills
- Excellent problem-solving skills and ability to take ownership of operational challenges
- Experience in property, real estate, hospitality, or a similar industry is highly preferred
- Comfortable working in a fast-paced and evolving environment
- Highly organised, proactive, and able to manage multiple priorities
- Flexible working style and willingness to occasionally be on call outside regular working hours
- Strong written and verbal English communication skills
- Hands-on management experience building structure, improving processes, developing people, and helping a business scale
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