Manager, Hospitality Insights
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Job Description
Business Intelligence Manager delivering analytics and insights for over 40 live music amphitheaters. Partnering with operations to drive intelligent impact and improve efficiency.
Responsibilities:
- Partner with operations across a portfolio of 40+ Live Music amphitheaters
- Support concession, pricing, and operations decision making
- Deliver a suite of insights and analytics services
- Improve efficiency, effectiveness, and resiliency of the business
- Ensure quality standards are maintained in every step of the operations
- Drive innovation and adoption of operational best practices
- Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes
- Leverage reporting standards and formats for partner and operator end-use
- Support monthly business and post-event reviews to share performance updates and identify opportunities
- Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution
- Communicate key guest insights and potential action items
- Analyze and build solutions around variable labor and cost of sales management
- Experiment, testing pivots and change initiatives in partnership with venues
- Support strategy development of new technology initiatives
- Support best-in-class data integrity
- Develop relationships with clients and Legends stakeholders
Requirements:
- 2-5 years of experience in quantitative, analytical consulting, and/or client-facing businesses
- Must have prior experience communicating statistical findings and/or complex ideas to non-technical audiences
- Must have prior experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization
- Must be able to share examples of using data to solve complex problems
- Able to simultaneously manage a high level of detail across multiple projects
- Able to manage stakeholders and tasks independently, managing time effectively
- Self-starter who is eager to learn the business and drive proactive insights
- Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally
- Bachelor's Degree and/or master's degree in business analytics, statistics, economics, or a related field.
Benefits:
- medical, dental, vision, life and disability insurance
- paid vacation
- 401K plan
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