Manager, Operations – Medical Record Retrieval
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Job Description
Manager of Operations overseeing Medical Record Retrieval at Sharecare, ensuring service quality and team leadership. Focused on employee engagement, operational efficiency, and client satisfaction in healthcare.
Responsibilities:
- Ensure all required tasks are performed in a consistent, timely, and highly professional manner
- Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation
- Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations
- Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably
- Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees
- Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information
- New client implementation and customized project management to meet client needs
- Prepare monthly portfolio presentations for senior leadership
- Assist in the development of annual budgeting and fiscal planning as required
- Identify opportunities for growth and facilitate the development of new relations on existing accounts or new accounts
Requirements:
- Bachelor’s degree and prior experience, preferred
- Extremely team oriented
- High proficiency in Microsoft products required, Outlook, Word and Excel
- Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
- Superior communication skills
- Outstanding customer service with strong negotiation skills
- Detail oriented, with strong analytical skills and effective problem-solving skills
- Ability to handle confidential materials and information in a professional manner
- Availability to travel as needed; could be extensive and include overnight stays
Benefits:
- Health insurance
- Paid time off
- Professional development
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