Manager, Service Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Renewal and Reporting Team Lead overseeing Salesforce case workflows, reporting, and renewals for CVS Health’s healthcare operations. Coaching teams and improving operational processes.
Responsibilities:
- Facilitate and oversee execution of renewal processes, reporting-related programs, and operational workflows
- Lead daily case call discussions and review complex Salesforce cases to support timely resolution and consistent execution
- Serve as a primary point of contact for Client Management throughout the renewal process
- Coach and guide team members through training, education, and day-to-day support
- Partner with internal and external stakeholders to gather requirements, assess operational needs, identify risks, and support mitigation planning
- Provide regular status updates, address operational concerns, and escalate issues as needed
- Identify, recommend, and help implement process improvements and best practices
- Lead and support internal team initiatives involving process improvements, workflow enhancements, reporting refinements, and operational changes
- Provide leadership, mentorship, and workflow direction to support a collaborative and high-performing team environment
Requirements:
- 5 to 7 years of reporting experience
- 3 to 5 years of experience working with Salesforce and the insurance renewal process
- 3 to 5 years of health insurance group benefits experience
- Demonstrated experience managing or guiding complex workflow in a renewal, reporting, or case-driven operational environment
- Strong working knowledge of renewal processes, reporting expectations, stakeholder support, and case management practices
- Strong problem-solving and decision-making skills
- Demonstrated growth mindset, including agility and the ability to develop yourself and others
- Strong execution and delivery skills, including planning, prioritizing, and supporting work in a fast-paced operational setting
- Ability to coach team members and provide clear operational guidance grounded in real process knowledge
- Direct experience supporting Renewal and Reporting team processes and workflows
- Advanced experience with Salesforce case management, reporting, and dashboard tools
- DG experience
- Tableau experience
- Bachelor's degree preferred, or equivalent specialized training or relevant professional qualification
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay
Similar Jobs
Operations Manager – Last Mile
RXO Operations Manager overseeing last-mile carrier dispatch, staffing, and delivery routes. Improving logistics efficiency across remote Kansas or Missouri operations.
Advertising Operations Manager
Advertising Operations Manager optimizing digital and retail media campaigns and product feeds for Rithum’s commerce network. Building AI-assisted workflows, reporting performance, and supporting enterprise clients.
Senior Ad Operations – AdOps
Senior Ad Operations Lead managing DSP campaigns for an AI-powered advertising technology company. Optimizing delivery, performance, tracking, and programmatic media efficiency.
Senior Driver Operations Coordinator
Senior Coordinator managing recruiting, onboarding, documentation, and live-order support for Airspace’s time-critical freight logistics operations.
Driver Operations Coordinator
Operations Coordinator supporting driver recruiting, onboarding, training, and performance documentation. Coordinating mission-critical medical-device logistics for Airspace, an AI-powered freight forwarder.
Customer Operations Manager
Customer Operations Manager supporting German renewable-energy SaaS customers at Streem. Ensuring data quality, resolving issues, and driving adoption of new platform features.
Senior Process Manager, Consultant, Process Transformation
Prozessmanager bei LM IT Services, Analyse und Transformation von Geschäftsprozessen. Beratung, Automatisierung und KI-gestützte Digitalisierung für internationale Kundenprojekte.
Senior Operations Manager
Senior Operations Manager owning forecasting, logistics, inventory, and KPI reporting for ALEMI’s handcrafted Italian leather handbag brand. Driving automation and scalable operations across partners, warehouse, and stores.
Earn Operations Specialist – Onchain Direction
Earn Operations Specialist optimizing on-chain DeFi products, campaigns, and user rewards. Improving staking, redemption, and reward-claiming experiences for Binance’s global blockchain ecosystem.
Operations Coordinator
Operations Coordinator managing ocean freight bookings, documentation, tracking, and costing for Expedock’s tech-enabled workforce augmentation platform. Remote Philippines role supporting international freight operations.
Operations Associate
Operations Associate supporting customer experience, listing due diligence, and workflow improvements. CoinGecko tracks cryptocurrency data across tokens and exchanges worldwide.
Platform Operations Specialist – LATAM
Platform operations specialist managing Meta and YouTube accounts, payouts, monetization, and creator onboarding. Supporting TheSoul Group’s global digital-media creator network.
National Operations Manager, Employee Benefits
National operations manager optimizing employee benefits brokerage workflows across the United States. Driving compliance, automation, KPIs, and process improvement with regional and senior leaders.
Operations Manager
Operations Manager overseeing pest-control technician staffing, training, safety, and service quality for Rentokil. Managing branch schedules, customer retention, inventory, and operational performance.
Lead Field Operations Manager
H&R Block operations leader directing field managers and GCC support teams. Improving workforce planning, service levels, process efficiency, and client-serving operations.
Manager, Field Operations – Service Delivery
Field Operations Manager leading high-volume support operations and service delivery for H&R Block’s tax services. Driving workforce planning, metrics, process improvement, and field satisfaction.
Associate Manager, Field Operations
H&R Block field operations manager leading representatives and specialists. Overseeing coaching, escalations, workforce planning, and service delivery for field associates.
Director, Retrieval Operations – Inventory Strategy
Director optimizing medical-record retrieval inventory for Datavant’s healthcare data platform. Forecasting demand, routing workflows, managing capacity, and improving payer retrieval performance.
Billing Operations Specialist
Billing Operations Specialist managing invoices, renewals, and reconciliations for Raptor Technologies’ global school-safety SaaS operations. Supporting cross-functional process improvement across regions, currencies, and transaction types.
P2P Operations Intern, Latam Regions
P2P Operations Intern supporting LATAM marketplace operations for Bybit, a global cryptocurrency exchange. Monitoring performance, researching markets, assisting merchants, and supporting regional growth campaigns.