Market Manager
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Job Description
Market Manager expanding Airbnb Hotels supply in Italy for Airbnb’s hotel-booking business. Managing hotel partners, sales growth, supply optimization, and cross-functional market strategies.
Responsibilities:
- Ensure the health and expansion of Airbnb Hotels supply in Italy
- Manage Hotels and optimize setup through discounts, availability, and other levers
- Enhance Airbnb's market presence in the designated region through cross-team collaboration and local-market expertise
- Oversee hotel success on HotelTonight and Airbnb
- Develop tiering and account management strategies
- Convert Hotel leads and manage relationships with strategic partners and internal stakeholders
- Develop and refine scalable, localized supply management strategies for established and emerging markets
- Build, manage, and expand partner relationships within the territory to surpass quarterly sales targets
- Conduct optimization calls and business reviews with partners, including in-person support as needed
- Manage and optimize the long tail of thousands of Hotels
- Educate clients on product updates and cascade product and public-policy feedback to internal stakeholders
- Use data to identify strategic growth opportunities and allocate resources
- Develop and implement engagement projects within the territory
- Work cross-functionally with product, communications, public policy, legal, tax, and customer support teams
- Analyze local market trends for internal and external stakeholders
- Understand technical aspects of software partnerships and support hosts and guests
- Represent Airbnb in external Hotel meetings and industry conferences
Requirements:
- 6+ years of experience in new sales, account management, and partner support
- 2+ years of tech/travel industry experience is a plus
- Proven track record of effectively working a book of business
- Proficient quantitative skills and ability to interpret and apply data
- Ability to work at strategic and tactical levels and execute in ambiguous environments
- Proven cross-functional collaboration experience
- Excellent communication and presentation skills
- Ability to communicate with clients via phone, email, and in-person
- Charismatic self-starter who is resourceful and self-sufficient
- Strong time management and prioritization skills
- Highly proficient in CRM software, specifically leads, opportunities, and other core objects
- Salesforce experience is a plus
- English and Italian required; additional European languages are a strong plus
- Based in Portland, Oregon and willing to regularly travel to the assigned territory, typically once every 4 to 6 weeks
- Passion for Airbnb, travel, and the sharing economy
- Airbnb host experience is a plus
Benefits:
- Bonus eligibility
- Equity eligibility
- Benefits eligibility
- Employee Travel Credits
- Reasonable accommodations throughout the recruitment process for applicants with disabilities
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