Marketing Operator, Program Coordinator
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Job Description
Marketing Operator & Program Coordinator translating strategic direction into marketing programs. Overseeing cross-functional initiatives and ensuring timely delivery across major marketing projects.
Responsibilities:
- Translate strategic direction from the VP into defined epics, milestones, timelines, and acceptance criteria.
- Architect, administer, and maintain ClickUp as the operating system for the Marketing organization, including dashboards, automations, templates, and governance standards.
- Run the marketing operating cadence, including planning sessions, stand-ups, risk reviews, dependency reviews, and retrospectives.
- Enforce intake processes and scope discipline; escalate bypasses or unsanctioned work within established timelines.
- Proactively identify risks, blockers, and dependencies; document context and provide recommended next steps during escalations.
- Hold cross-functional owners accountable to documented commitments with professionalism and consistency.
- Drive cross-team delivery for CRM rollout, website rebuild, marketing automation, corporate communications, and major events.
- Maintain decision logs, risk logs, documentation standards, briefs, and program runbooks.
- Develop and maintain resource and capacity planning views, including RACI documentation and workload rebalancing recommendations.
- Coordinate with external vendors regarding deliverables, timelines, acceptance criteria, and performance tracking.
- Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners.
- Work in a proactive manner and adapt to changing priorities; independently recognize and escalate issues to prevent delays.
- Consistently perform all duties in a high-volume, deadline-driven environment while working both independently and collaborating effectively with team members.
Requirements:
- Required education: Bachelor’s degree in Business, Marketing, Communications, or related field; or equivalent experience.
- Required/Preferred license or certifications: ClickUp Certification (required within 60 days if not already certified).
- Five to eight+ years’ program or project management experience in a marketing or marketing-adjacent environment.
- Proven experience building and operating execution systems, not solely coordinating task completion.
- Demonstrated experience delivering complex initiatives such as CRM rollouts, website rebuilds, marketing automation programs, corporate communications, or major events.
- Proficiency in Microsoft Office: Word, Excel, Outlook, Collaborative Messaging (Teams).
- Other software platform experience: ClickUp (advanced administration), CRM platforms (e.g., Salesforce/Jungo, Total Expert), marketing automation platforms (e.g., Act-On), and related MarTech tools preferred.
- Proven experience in complex problem-solving and analytical skills, including tracking cycle time, throughput, and performance metrics.
- Proven ability to work independently and in cross-functional team settings.
- Proven experience with detail-oriented, organized work and the ability to prioritize effectively in deadline-driven environments.
- Demonstrated ability to communicate clearly and professionally in written and verbal formats, including executive-level status reporting and escalation.
- Proven dependability, self-motivation, accountability mindset, and adaptability in evolving operational environments.
Benefits:
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
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