Marketing Representative
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Job Description
Hilton Grand Vacations marketing representative promoting vacation ownership and booking qualified sales presentations. Providing pre-arrival concierge service and selling vacation packages to New York-area guests.
Responsibilities:
- Promote HGV and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
- Provide customer and concierge services to all guests.
- Call owners and guests before they arrive at the resort to offer concierge services and invite them to a sales presentation.
- Maintain personal phone performance metrics and meet or exceed marketing metrics.
- Ensure guests meet minimum eligibility for gifts or promote a courtesy tour.
- Champion Hilton quality customer care service throughout all Marketing channels.
- Secure future business through vacation package sales.
- Distribute only HGV-authorized information, collateral, and materials.
- Maintain location operating standards.
- Follow gifting procedures.
Requirements:
- Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Ability to work a flexible schedule, including weekends and holidays.
- Professional appearance and demeanor.
- Be motivated and a self-starter.
- Detailed understanding of the local area.
- Ability to accept rejection in a proactive manner.
- Coachable, quick learner, and open to feedback.
- Excellent interpersonal and guest relations skills.
- High School Graduate.
Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- Performance-based structure
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