Member Operations Manager
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Job Description
Lead Care Navigators in a growing team at OneImaging, improving patient access to radiology services. Drive performance and operational excellence with a people-first leadership approach.
Responsibilities:
- Manage and inspire a rapidly growing global team of Care Navigators across multiple functions (inbound, assigned, clinical)
- Monitor funnel metrics, remove blockers, and implement improvements to boost speed, conversion, and quality
- Run 1:1s, deliver feedback, manage performance plans, and champion professional development
- Lead retrospectives, maintain SOPs, and run QA processes to ensure consistency as we scale
- Collaborate with Product, Clinical, and Engineering teams to resolve issues and shape tooling that empowers the frontline
- Step into workflows yourself when needed—modeling the urgency, empathy, and rigor we expect from the team
Requirements:
- 3–5+ years leading large support, service, or clinical operations teams—preferably in healthcare, tech-enabled services, or digital health
- Proven ability to manage high-volume operations with strong SLA accountability and funnel visibility
- A people-first but data-backed leadership style; you drive results through clarity, coaching, and consistency
- Excellent problem-solving and prioritization skills—you know how to unblock teams and keep momentum high
- Experience running retrospectives, training programs, and process improvement initiatives
- Bonus: familiarity with healthcare workflows like prior authorizations, scheduling, or eligibility checks
Benefits:
- Competitive benefits plans
- Equity incentive participation
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