Mental Health Administrative – Marketing Virtual Assistant
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Job Description
Mental Health Assistant providing patient support and marketing assistance from a remote location. Responsibilities include patient scheduling, intake, and marketing activities for the practice.
Responsibilities:
- Answer incoming patient calls and respond to inquiries professionally and compassionately
- Educate prospective patients about available services and treatment options
- Assist with scheduling new patient consultations and follow-up appointments
- Conduct patient follow-up communications and appointment reminders
- Provide exceptional customer service and patient experience
- Complete new patient onboarding and intake processes
- Set up new patient profiles and records in Simple Practice
- Perform insurance pre-qualification and eligibility checks
- Coordinate patient documentation, forms, and required paperwork
- Maintain accurate patient records and administrative workflows
- Support communication between patients and providers
- Update and maintain the practice's Psychology Today profile
- Assist with website content updates and modifications
- Support Google Ads campaigns and basic marketing initiatives
- Help improve online visibility and patient acquisition efforts
- Assist with practice growth projects and outreach activities
Requirements:
- Experience with Simple Practice
- Previous healthcare, behavioral health, psychology, or mental health practice experience preferred
- Strong patient communication and customer service skills
- Experience with patient intake, insurance verification, and scheduling
- Basic website editing experience
- Exposure to Google Ads or digital marketing support
- Excellent written and verbal English communication skills
- Organized, proactive, and detail-oriented
- Comfortable balancing administrative and marketing responsibilities
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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