National Accounts Inside Sales Specialist
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Job Description
Inside sales specialist managing large Hospitality national accounts for ProAV distributor Almo. Growing revenue through consultative selling, account management, and white-glove customer service.
Responsibilities:
- Cultivate and maintain key business relationships with large Hospitality national-account customers
- Foster customer loyalty through elite inside sales, service techniques, and consultative selling
- Manage a portfolio of large national accounts to maximize and grow revenues
- Collaborate with the field outside sales team to provide customer-service support, drive revenue, and enhance customer experience
- Provide strategic account management focused on growing essentials and services
- Obtain project information from customers and manage opportunities from start to finish
- Quote prices and credit terms and prepare sales orders
- Develop and maintain relationships with current accounts and grow existing business
- Troubleshoot customer problems and issues
- Work with BDM staff to create demand for services and essential product offerings
- Use expert product and services knowledge to upsell appropriately and overcome objections
- Lead the registration process and work with the Registration Desk on sales governed by special pricing agreements
- Coordinate internal resources to support customers efficiently and effectively
- Suggest actions to improve sales performance and identify growth opportunities
- Create a white-glove, streamlined customer experience for targeted customers from beginning to end
Requirements:
- Bachelor’s degree or equivalent work experience
- Proven inside sales experience with complex customer/large accounts, demonstrating knowledge of procurement models and account execution
- Strong verbal and written communication skills
- Proficiency in Microsoft Office: Word, Excel and PowerPoint
- Proven customer-centric track record and ability to maintain strong customer relationships
- Ability to network within customer organizations to identify key influencers and decision makers
- Ability to manage long and short sales cycles
- Ability to multitask and exceed customer expectations and responsiveness
- Sound analysis and critical decision-making skills
- Skilled listener; patient, empathetic, and strong at conflict resolution
- Ability to regularly sit, use hands, and talk or hear; occasional standing, walking, and reaching
- Depending upon position level, regular travel and mobility may be required
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