Network Support Engineer – IP & Transmission
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Job Description
Network Support Engineer monitoring performance and troubleshooting for telecommunications services in Latin America. Collaborating with third-party providers to ensure optimal network conditions.
Responsibilities:
- Monitor customer services per platform and act both on alarm-generated, as well as customer-initiated incidents, and conduct trouble-shooting
- Interact with third party providers (hardware, network, FLM) in the course of trouble-shooting
- Own and coordinate efforts for your incident by perform in-depth level of analysis and troubleshooting, including joint trouble-shooting with vendor or customer
- Coordinate ongoing planned maintenance
- Follow and suggest changes for best practices, contribute to knowledge database
Requirements:
- Solid foundation and expertise in operational knowledge on current platforms IP (Cisco, Arista, Juniper), Mobile Data and Transmission (fiber and xWDM) (Infinera, Ciena)
- Strong technical knowhow and skills in terms of trouble shooting (e.g. TCP/IP, MPLS, BGP, QoS, DWDM)
- Experience working in international telecom environment (NOC, Technical Support)
- Demonstrated ability to take on operational leadership, making immediate decisions and executing them effectively
- Strong analytical capabilities and a drive to transform information into fact-based knowledge
- Exceptional teamwork skills with a strong sense of responsibility, actively contributing to the success of the team
- Excellent communication skills to effectively convey information and collaborate with various stakeholders
- Fluent professional English and Spanish
Benefits:
- Diversity, equity and inclusion
- Opportunities for professional development
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