Operations Administrator
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Job Description
Operations Admin managing client communications and coordinating property registrations in a remote work setting. Responsible for guest interactions and maintaining property details for a Texas-based company.
Responsibilities:
- Answer incoming phone calls.
- Manage guest communication via the Hostaway App, ensuring smooth check-in and check-out experiences.
- Ensure renters complete required registration processes based on property guidelines (e.g., pool access, property entry requirements).
- Email and track completion of required forms for select properties before guest arrival.
- Create and manage digital forms (Excel, Word) to streamline registration and property management processes.
- Provide timely guest support, responding to inquiries and assisting with check-in and check-out procedures.
- Keep property listings updated on the website, ensuring accurate availability, pricing, and details.
- Maintain records of property details, including amenities, guest requirements, and any updates to property features.
- Coordinate with the property manager on maintenance requests, operational tasks, and guest-related concerns.
- Marketing admin tasks include posting to social media and updating the website as needed.
Requirements:
- 2+ years experience in property management, hospitality, or administrative support.
- Strong organizational and communication skills, with a focus on handling guest interactions professionally. Minimal accent preferred.
- Proficiency in Excel, Word, and online form creation tools for tracking and managing guest information.
- Ability to manage multiple properties and efficiently track guest requirements.
- Familiarity with short-term rental platforms and booking systems (e.g., Hostaway).
- Comfortable coordinating check-ins, check-outs, and guest registrations across various properties.
- Tech-savvy and quick to learn new software tools for property management operations.
- Ability to work remotely and independently while maintaining high service standards.
Benefits:
- Up to $1500/mo depending on experience
- Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents
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