Operations Associate
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Job Description
Operations Associate Analyst within Salesforce handling Professional Services Operations. Collaborating with stakeholders on policy guidance and data compliance.
Responsibilities:
- Work Closely with the regional operations team to provide guidance on policy and process knowledge of the region
- Become a subject matter expert on Professional Services Enterprise (PSA tool)
- Understand who the stakeholders are and build relationships with them
- Provide guidance and support to the Sales teams when they have questions regarding invoicing process in completing SOWs and other bookings’ related information
- Project data compliance to ensure smooth billings every month
- Identify and organize subject matter experts to support change management requirements gathering
- Create and deliver succinct, professional written and oral presentations to internal stakeholders at all levels
- Apply a global mindset to all project planning efforts to ensure initiatives align organizationally
Requirements:
- 18 months - 36 months in related experience with a Bachelor degree
- Experience with a major CRM system is a plus
- Prior experience with financial and quantitative concepts
- Excellent written business communication and verbal presentation skills
- Excellent time management and prioritization skills
Benefits:
- Job shadowing
- Mentorship programs
- Talent development courses
- Flexible working arrangements
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