Operations Executive
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Job Description
Operations Executive supporting operators on BeMyGuest's platform, managing product information, and ensuring customer satisfaction through various support channels.
Responsibilities:
- Upload and maintain product information including descriptions, pricing, calendars, and images.
- Ensure the accuracy and quality of product listings across the platform.
- Use AI tools to assist with content creation, optimization, and translation of product descriptions.
- Provide ongoing support to operators using our platform and booking systems.
- Handle booking inquiries including changes, cancellations, refunds, and urgent cases via Chat, Slack, WhatsApp, WeChat, Email, and Phone.
- Assist in troubleshooting reservation system and API integration issues.
- Investigate booking or availability discrepancies and coordinate with internal technical teams to resolve issues.
Requirements:
- 1–3 years of experience in operations, customer support, eCommerce, OTA, or similar roles.
- Strong attention to detail and ability to work in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong written and spoken English to support communication with an international team.
- Experience using AI tools for content creation or translation.
- Familiarity with API or system troubleshooting is an advantage.
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