Operations Implementation Manager
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Job Description
Operations Implementation Manager overseeing the onboarding of Mid-Market merchants at ShipBob. Collaborating with cross-functional teams to enhance client experience during their initial engagement.
Responsibilities:
- Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally.
- Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging.
- Merchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective.
- Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations.
- Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments.
- Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes.
- Comply to all food safety and compliance policies and regulations.
- Additional duties and responsibilities as necessary.
Requirements:
- Minimum 8 years of experience in Fulfillment Operations and/or Operational Program Management.
- Experience interfacing with Merchants/Suppliers/External 3rd Parties.
- High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between Operations, our merchants and internal stakeholders.
- Established track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
- Solid program management skills and ability to run multiple projects simultaneously.
- Experience with PowerBI and Microsoft Excel.
Benefits:
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
- See Our High-Performing Culture >>>
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