Operations Lead
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Lead overseeing operational delivery for Preventx, ensuring service quality and compliance across London boroughs. Accountable for operational performance and stakeholder engagement.
Responsibilities:
- Lead end-to-end operational delivery across ~30 geographic areas, maintaining a detailed understanding of activity, demand, case mix, and local demographics to proactively manage performance.
- Own system-wide KPI delivery, ensuring robust performance management frameworks, early warning indicators, and recovery plans are in place to consistently meet contractual standards and avoid service credits.
- Ensure services meet all contractual, quality, clinical governance, information governance, GDPR, and NHS regulatory requirements, embedding robust operational controls that safeguard compliance, resilience, and delivery across all partners.
- Oversee demand, capacity, and productivity management, using data-driven insight to optimise throughput and maintain performance within agreed tolerances.
- Own the operational risk register, mitigation plans, and business continuity arrangements to protect service continuity and contractual performance.
- Lead complaints, escalations, serious incidents, and thematic learning, translating insight into operational improvements and risk reduction.
- Coordinate delivery across consortium and delivery partners, ensuring seamless pathways, clear accountabilities, and aligned performance expectations.
- Oversee the reporting strategy and performance narratives across each geographic area, the clinical service, and VCSE partners, ensuring clear transparency of delivery, risks, and recovery actions.
- Collaborate with Service Design, Business Analysis, Programme Management, and Technology teams to implement changes that improve productivity, resilience, and KPI performance.
- Lead pathway optimisation, automation, and efficiency programmes, delivering measurable improvements in utilisation, turnaround times, and cost per case.
- Support mobilisation and major service or technology changes, ensuring operational readiness, workforce alignment, and performance stability through transition.
Requirements:
- Degree-level qualification or equivalent professional experience in healthcare, operations management, or a related discipline.
- Evidence of ongoing professional development relevant to senior operational leadership.
- Formal leadership or management qualification (e.g. ILM, CMI, NHS Leadership Academy)
- Significant operational leadership experience within multi-site or multi-geography service environments.
- Proven accountability for end-to-end operational delivery, including performance management, KPI achievement, and recovery planning.
- Strong experience of operating within contracted service models, with clear understanding of contractual KPIs, service credits, and performance penalties.
- Demonstrable experience of financial and commercial management, including P&L ownership or strong operational contribution to P&L performance.
- Experience of forecasting trading performance, including activity, revenue, productivity, and cost drivers.
- Strong knowledge of demand and capacity management, workforce planning, and productivity optimisation.
- Experience of leading operational risk management, business continuity planning, and service resilience.
- Proven experience working with commissioners and senior external stakeholders, providing assurance on delivery, performance, and improvement.
- Experience of managing and influencing internal teams and external delivery partners within consortium or partnership models.
- Strong understanding of clinical governance, information governance, GDPR, and NHS regulatory frameworks, and how these translate into operational controls.
- Experience of leading service improvement, efficiency, or transformation initiatives in live operational environments.
- Experience working within NHS, public sector, or regulated healthcare environments.
- Experience operating as a lead provider or within lead provider / subcontractor delivery models.
- Experience supporting mobilisation, re-procurement, or major service or technology change.
- Exposure to product or service development within a consortium or multi-partner setting.
- Experience working with VCSE organisations or community delivery partners.
Benefits:
- Professional development opportunities
- Commuting expenses covered for necessary travel
Similar Jobs
Director, Solutions Strategy – Operations
Director of Solutions Strategy & Operations responsible for operational foundations in fast-growing functions. Building systems for technical teams with a focus on scalable solutions.
Product/Process Engineer, Broadband Operations
Product/Process Engineer leading the manufacturing lifecycle of optoelectronic products at Ciena. Ensuring production readiness, reliability, and performance for high-performance networks globally.
Associate, Market Operations
Associate, Market Operations ensuring integrity of DraftKings’ prediction markets. Manage market activities, provide operational support, and conduct surveillance in a dynamic regulatory context.
Senior Manager – Testing Operations
Sr. Manager Testing Operations at Luminare Health managing testing strategy and planning meetings. Leads testing programs ensuring business outcomes by developing consultative teams and engaging methodologies.
Community Operations Intern
Intern role in community operations directly engaging users through various interactions. Focusing on user behavior understanding and relationship building for growth opportunities.
Client Operations Associate
Remote Client Operations Associate role at Blyss Journeys, responsible for client requests and documentation in a flexible scheduling environment.
Lead, Executive Operations
Lead, Executive Operations to structure execution for CEO and leadership team. Collaborate with teams to translate priorities into actionable plans for improved clarity.
Lead, Executive Operations
Lead, Executive Operations focusing on building simple structures for the CEO and leadership team. Coordinating across functions to improve clarity and reduce friction in high-priority work.
Operations Executive – Junior Production Coordinator, 1–3 Years Experience
Operations Executive supporting residential interior fit-out projects and coordinating with internal teams for smooth execution. Ensuring positive customer experience and adherence to design standards.
Senior Operations Analyst
Senior Operations Analyst at Argano overseeing project data and delivery processes. Driving operational excellence and strategic initiatives with cross-functional collaboration and mentorship.
Lead IT Operations Engineer
Lead IT Operations Engineer managing cloud IT infrastructure and operations, focusing on Microsoft 365 and Azure configurations while ensuring security and efficiency.
Cloud Cost Analyst – Cloud FinOps
Cloud Cost Analyst optimizing cloud spend for the National Institute of Allergy and Infectious Disease. Collaborating with clients on financial operations and cloud economics best practices.
Country Study Operations Manager – France
Country Study Operations Manager responsible for study management in clinical trials at Parexel. Leading study activities and vendor management with a focus on patient well-being.
Revenue Specialist III
Revenue Specialist III responsible for investigating and designing strategic initiatives to improve revenue cycle performance. Analyze data trends and support billing processes in healthcare Finance sector.
Operations Director
Operations Director at Solenis managing operational performance across nine manufacturing sites in North America. Leading safety, compliance, quality, and continuous improvement efforts in a complex manufacturing environment.
Operations Associate
Operations Associate overseeing pre and post-trade processing for broker-dealer operations. Collaborating across teams to optimize financial operations and regulatory compliance.
Operations Associate
Operations Associate supporting the operational infrastructure of a globally distributed crypto wallet team. Managing internal coordination systems and driving cross-functional accountability.
Senior Manager – RCM – Coding Operations
Sr. Manager overseeing revenue cycle management and coding operations at US Anesthesia Partners. Providing leadership and expertise in coding edits and denials while improving operational performance.
Staking Operations Lead
Lead Staking Operations for network health at Solana Foundation. Focus on decentralization and maintain relationships with validators and stakers in the Solana ecosystem.
Global Operations Quality Manager
Global Operations Quality Manager at Syneos Health responsible for leading quality management in clinical trials. Ensuring compliance and collaboration within study teams to achieve quality goals.