Operations Manager
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Job Description
Operations Manager Assistant supporting finance operations and handling cardholder disputes remotely. Engaging across systems and teams with a focus on US market communications.
Responsibilities:
- Handle and process cardholder disputes, including authorised and unauthorised transactions.
- Conduct detailed investigations using internal systems, CRM tools, and external partners.
- Validate data accuracy and ensure all documentation meets compliance and card network standards.
- Prepare and submit timely, accurate responses to card networks within SLA and regulatory timelines.
- Oversee card authorisation processes, including transaction approvals, declines, and reviews.
- Support internal teams and clients with dispute outcomes, escalations, and authorisation-related questions.
- Maintain up-to-date knowledge of Visa and Mastercard rules, dispute categories, and operational procedures.
- Assist with finance operations tasks, reporting, and reconciliation processes.
- Collaborate closely with operations, finance, support, and leadership teams to ensure smooth execution.
- Contribute to continuous improvement initiatives in dispute resolution, authorisation workflows, and reporting accuracy.
Requirements:
- Proven experience handling chargebacks and card disputes.
- Strong understanding of Visa/Mastercard dispute processes, authorisation flows, and compliance standards.
- Familiarity with WooCommerce, Metorik, and CRM tools.
- Experience supporting finance or operations teams in a fast-paced environment.
- Familiarity with US-based customers and payment expectations.
- **Skills**
- Excellent spoken and written English.
- Strong analytical and problem-solving skills.
- High attention to detail with the ability to meet tight deadlines.
- Comfortable working with Microsoft Office (Excel, Outlook, Word) and case management tools.
- Strong communication skills for cross-team and external partner coordination.
Benefits:
- Innovative Environment: Work in a dynamic and cutting-edge environment with a supportive and collaborative team.
- Growth Opportunities: Significant opportunities for professional growth and advancement within a rapidly expanding company.
- Impactful Work: Be a key player on a team that is revolutionizing the publishing industry with groundbreaking AI technology.
- Exciting Industry: Gain valuable experience in the exciting intersection of AI and publishing.
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