Operations Manager
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Job Description
Operations Manager handling end-to-end ecommerce operations and logistics for HireHawk. Responsible for optimizing supply chain processes and building operational frameworks.
Responsibilities:
- Take full ownership of end-to-end operations including suppliers, logistics, inventory, and compliance
- Act as the primary point of contact for suppliers, 3PL partners, freight providers, and compliance stakeholders
- Manage supplier relationships, including communication, payments, timelines, and capacity planning
- Monitor production schedules and proactively address delays or risks
- Track defect rates and collaborate with suppliers to improve quality control processes
- Build and manage inventory tracking systems
- Forecast demand and recommend reorder strategies with appropriate buffer planning
- Optimize stock levels to balance availability and cost efficiency
- Manage 3PL and freight relationships
- Audit invoices and ensure cost accuracy
- Coordinate inbound shipments and ensure smooth warehouse operations
- Continuously identify opportunities to improve fulfillment efficiency
- Coordinate packaging updates with internal and external design teams
- Manage operational setup for new SKUs, including production, certifications, and packaging readiness
- Track and manage product certifications and regulatory requirements
- Maintain organized and up-to-date operational and legal documentation
- Ensure compliance issues are proactively addressed
- Build scalable SOPs for all repeatable processes
- Establish systems that allow future team members to onboard seamlessly
- Partner with Customer Service to identify recurring product issues
- Feed insights back into supplier relationships and product improvements
Requirements:
- 5+ years of experience in ecommerce operations, supply chain, or logistics
- Strong understanding of end-to-end supply chain management
- Experience working with overseas manufacturers (China experience preferred)
- Proven experience managing 3PLs and freight providers
- Strong analytical and forecasting skills
- Demonstrated ability to build systems, SOPs, and operational frameworks from scratch
- Experience in startup or high-growth environments
- Proactive, clear communicator who anticipates and solves problems early
- Comfortable leveraging AI tools and technology to improve efficiency
- Background in industrial engineering or product development (nice to have)
- Experience with consumer hardware or tools (nice to have)
- Experience coordinating product improvements with overseas suppliers (nice to have)
Benefits:
- Access to a $200k+ perk marketplace with instant discounts on 150+ services
- Access up to 50% of approved earnings before payday (no credit checks or fees)
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