Operations Manager – Government
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Manager managing government travel consulting services at CI Azumano. Supporting team development and performance goals while ensuring exceptional client service delivery.
Responsibilities:
- Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement.
- Serve as a problem-solving resource and trainer for team members.
- Ensures that the Team Leads perform required agent call monitoring on a monthly basis.
- Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs.
- Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts.
- Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner.
- Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability.
- Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer.
- Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services.
- Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc.
Requirements:
- High School Diploma or GED
- 5 or more years of corporate or government travel consulting experience
- Excellent communication and presentation skills with technical and non-technical users across different levels of the organization
- Strong knowledge of Worldspan and SABRE
Benefits:
- competitive pay
- benefits and perks
- flexible work-life balance
- professional development opportunities
- performance and recognition programs
- comprehensive benefits package including medical, dental, vision, life, and disability
- voluntary benefit programs (critical illness, hospital, and accident)
- health savings and flexible spending accounts
- retirement 401K plan
Similar Jobs
Principal – Strategic Operations
Senior Manager of Strategic Operations orchestrating planning and execution frameworks at Digible. Collaborating with leadership to link operational systems to business strategy.
Solar Performance Engineer – Asset Operations & Maintenance
Solar Performance Engineer at Pivot Energy analyzing data for optimal solar energy production and efficiency. Collaborating with asset managers and technicians for performance improvement in operations and maintenance.
Contract Operations Manager
Contract Operations Manager at Impiricus supporting contracting workflows for HCP Engagement Engine. Collaborating with Sales, Client Services, and the Legal team for efficient contract processing.
Clearing Operations Specialist
Clearing Operations Specialist ensuring production clearing infrastructure reliability at Bitnomial, a US-based derivatives exchange. Hands-on work in a regulated clearing environment with incident response responsibilities.
A&R Operations Intern
A&R Operations Intern supporting the administrative workflow of music releases at Create Music Group. Opportunity for current students to engage in deal tracking and metadata management.
Brokerage Operations Coordinator / Transaction Coordinator
Brokerage Operations Coordinator managing real estate transactions at Savvital. Facilitating all aspects of transaction coordination from listing to closing in a remote working environment.
Sales Operations – Data Coordinator
Sales Operations & Data Coordinator at Sherpa helping with prospecting activities and data operations. Join a tech-driven commercial operations environment at a high-potential company.
VP, Operations – AV
VP of Operations leading day-to-day operations and strategic planning for TaskUs. Overseeing business aspects and collaborating with senior leadership to drive growth.
Senior Director, Center Operations
Senior Director managing Tides Center Operations and optimizing service delivery for nonprofit organization. Leading strategic communications, capacity building, and operational excellence initiatives.
Travel Operations Coordinator
Travel Operations Coordinator at FlyFlat overseeing billing, payment workflows, and itineraries. Ensuring seamless client experiences and supporting a global travel operations team.
Drivers Operations Executive
Drivers Operation Executive supporting efficient operations and responses for drivers. Ensuring exceptional delivery service and managing key performance indicators at Justo in Chile.
Driver Operations Executive
Drivers Operation Executive at Justo, supporting delivery operations and improving efficiency in Colombia. Ensuring exceptional service while minimizing operational costs with a remote working setup.
VP Franchise Operations – Owner Relations, Americas Classics & Luxury Portfolio
VP of Franchise Operations overseeing financial performance and brand standards for Hyatt's Classics & Luxury portfolio. Leading a team to maximize brand value with owners and operators.
Program Lead – ROPS
Program Lead coordinating logistics and improvement of high complexity learning programs for DaVita's leadership development. Responsible for planning, execution, and analysis of curriculum effectiveness.
Director, Services Operations – Planning
Director of Client Operations & Planning driving operational clarity for a trusted commerce network. Collaborating with executive leadership on strategic priorities and operational outcomes.
Quality Operations Manager, CMC
Quality Operations Manager overseeing drug product compliance and quality operations. Working with CMC team supporting clinical trials and commercial readiness activities.
IT Operations Analyst
Incident Management Analyst driving efficiency in incident management processes in a technology support environment. Managing incidents through proactive analysis and facilitating resolution across teams.
Senior Director of Operations
Senior Director of Operations leading and scaling operational strategies for Single Event department. Driving performance and efficiency for lien resolution offerings and team leadership.
Operations Supervisor
Operations Supervisor managing product launch processes at Hadley Designs, ensuring on-time and high-quality execution in a fast-paced environment.
Marketplace Operations Associate
Marketplace Operations Associate focused on building and running clinician scheduling operations for Wheel Medical Groups. Leveraging AI and data to enhance operational performance and clinician engagement.