Operations Manager
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Job Description
Operations Manager managing workflow and team for My Cash Finders' recovery services. Role includes overseeing client interactions, document processing, and claims management in an operational capacity.
Responsibilities:
- Responsible for managing the full operational workflow of the company’s recovery services business
- Overseeing team members who identify potential claims, contact clients, sell recovery services, collect documents, and process claims
- Ensuring leads are properly assigned and prospects contacted in a professional and compliant manner
- Managing people, systems, reporting, and accountability for the company's operations
Requirements:
- High school diploma required
- Minimum associate degree required
- Bachelor's degree in business administration, management, finance, accounting, legal studies, public administration, communications, operations management, or related field preferred
- Experience in operations management, sales team supervision, administrative management, claims processing, customer service leadership, call center operations, document management, financial services support, public-record research, or back-office workflow coordination
- Strong English written and verbal communication skills
- Ability to supervise remote staff
- Strong organizational skills
- Ability to work with sensitive personal and financial information
- Discipline to manage multiple files and deadlines
Benefits:
- None specified
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