Operations Manager – Remediation Project, Mortgages
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Job Description
Operations Manager overseeing mortgage servicing and collections at Deloitte. Responsible for managing operations, compliance, and performance in a remediation project for mortgages.
Responsibilities:
- Oversee day-to-day operations of mortgage servicing and collections functions
- Manage end-to-end mortgage processes, including servicing, arrears management, and recoveries
- Implement effective collections strategies across all stages of delinquency
- Ensure compliance with regulatory requirements and internal risk controls
- Monitor KPIs, SLAs, and portfolio performance, driving continuous improvement initiatives
- Lead, develop, and performance-manage operational teams
- Collaborate with Risk, Compliance, and Finance to support reporting, audits, and operational resilience
Requirements:
- Demonstrated history of working in the Financial Services industry
- Skilled in commercial mortgages
- Experience with collections & recovery strategies
- Results-driven and data-driven mindset
- Strong operations experience with customers in financial difficulties and vulnerability
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