Operations Manager
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Job Description
COO architecting operational systems for a scaling AI service agency. Seeking hands-on leader with startup experience to drive growth.
Responsibilities:
- Architect the company’s operating system — workflows, reporting, accountability frameworks
- Translate founder strategy into operational roadmaps
- Streamline and refine internal systems from the ground up
- Identify bottlenecks early and implement decisive solutions
- Drive cross-functional alignment across delivery, talent, client success, and finance coordination
- Establish KPI dashboards and performance tracking across teams
- Protect margins by optimizing service delivery processes
- Lead and inspire a high-performance global team
- Enforce execution standards and operational discipline
- Build scalable systems that support growth without operational drag
Requirements:
- 3+ years in operations, startup leadership, agency environments, consulting, SaaS, or high-growth businesses
- Proven track record building operational systems from zero (not just maintaining mature ones)
- Demonstrated experience scaling teams and driving measurable operational outcomes
- Former agency owners, startup operators, or founder right-hand leaders strongly preferred
- Deep understanding of service delivery economics and profitability
- Strong commercial acumen
- Experience managing cross-functional global teams
- Comfort with ambiguity and rapid change
- Familiarity with Zapier, Make.com, Apollo.io, Smartlead/Instantly, Front.com, automation workflows, KPI dashboards
- Knowledge of Lean principles, performance management systems, or structured operational frameworks is a plus.
- Former agency owner or operator
- Extensive startup experience
- Experience acting as second-in-command to a founder
- Proven history of scaling service-based businesses
- Experience building operational infrastructure in remote-first environments
- You prefer structured corporate environments
- You require heavy direction to operate
- You are uncomfortable with ambiguity
- You optimize for stability over growth
- You have primarily inherited mature systems rather than built them
Benefits:
- Competitive compensation (negotiable based on experience and impact)
- Performance-based quarterly bonuses
- Equity / share scheme eligibility after 12 months based on performance
- Direct mentorship and exposure to founders
- Remote flexibility
- Relocation to Dubai may be supported for proven high performers once operational impact is demonstrated
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