Operations Manager
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Job Description
Operations Manager supporting organizational efficiency and client-centric operations for loyalty programs. Collaborating with various teams to enhance operational excellence and growth strategies.
Responsibilities:
- Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
- Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
- Working with client services team and technology team on the implementation and tracking of client’s requirements for program success
- Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
- Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.
- Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
- Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
- Proactively address operational challenges and resolve issues to minimize impact on customer experience.
- Support the creation and execution of client programs.
- Aid with program, client, and intra-team logistics.
- Support strategic vision and the sustainability of programming.
- Lead program and support including facilitation, leading discussions, delivering results and success.
- Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
- Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
- Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
- Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
- Oversee the end-to-end execution of rewards programs and deliverables.
Requirements:
- Operations experience a plus
- Strong organizational and management skills
- Excellent communication skills – written and verbal.
- Problem solving skills
- High level of curiosity
- Ability to prioritize and manage in a constantly changing environment.
- Ability to think strategically and help create the vision for the client.
- Intra-Team coordination and leadership skills
- Commitment to the mission, Kobie values, and goals of the client
- Systems Experience:
- Experience Workflow management tools /Project Tracking Software preferred
- MS Office Suite
- Enterprise application management experience
Benefits:
- Flexible Time Off to recharge when needed
- Nine Company-Wide Holidays
- A diverse suite of benefits prioritizing your growth, development, and personal well-being
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