Operations Manager
Posted 43ds ago
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Job Description
Operations Manager at Courtyard.io managing operational processes across packaging, fulfillment, and inventory liquidation. Driving execution and collaboration in a fast-paced remote environment.
Responsibilities:
- Project manage the day-to-day Operations roadmap, priorities, and cross-team deliverables
- Lead small to mid-sized ops projects end-to-end (scope, timeline, owners, delivery)
- Partner with Customer Success and Trust & Safety to resolve operational drivers of customer issues (fake cards, damaged inventory, missing items, delayed shipments)
- Own packaging strategy across product categories and price tiers, including standards, materials, cost targets, and vendor selection
- Develop and maintain operational workflows for inventory clearance and liquidation, coordinating planning and execution with Finance and Vault Operations
- Own relationships with ops vendors tied to packaging, shipping supplies, and liquidation partners
- Identify operational gaps and recommend process improvements, tooling enhancements, or workflow changes that improve efficiency and reduce operational friction
- Build SOPs, documentation, and lightweight tools that support scalable and repeatable operational processes
Requirements:
- 5+ years of experience in operations, program management, supply chain, logistics, or a related field
- Ability to travel 25% of the time
- Strong project management skills with the ability to manage multiple initiatives simultaneously
- Experience building and improving operational processes and SOPs
- Analytical mindset with the ability to track and interpret operational metrics
- Excellent cross-functional collaboration and communication skills
- Comfortable operating in fast-moving environments where priorities evolve quickly
- Experience in fulfillment, logistics, marketplace operations, or inventory-heavy businesses
- Experience working with vendor management and supply chain partners
- Familiarity with operational tooling, workflow automation, or building lightweight internal systems
Benefits:
- Comprehensive health insurance packages with dependent coverage
- 401(k) plan with a 4% employer match to help you plan for the future
- $100 monthly dogfooding stipend to support trying out our products firsthand
- Access to employee wellness programs designed to support your overall well-being
- Enjoy the flexibility of a fully remote work environment


















