Part-Time Community Moderator
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Job Description
Community Moderator safeguarding Tandem’s global language-learning community. Reviewing reports, applications, and member inquiries across a remote international team.
Responsibilities:
- Review member reports in line with Tandem's Community Guidelines
- Review new member applications
- Respond promptly to members' questions and inquiries
- Collaborate with the broader community team to resolve reported issues
- Cultivate a safe and vibrant space for meaningful language exchange
- Ensure interactions remain respectful, engaging, and aligned with Community Guidelines
- Report to the Community Manager and work closely with other community moderators
Requirements:
- Proficient in English
- Strong command of other languages is a plus
- Excellent verbal and written communication skills
- Proactive problem solver with a keen interest in mobile apps and new software tools
- Familiarity with content moderation and understanding of challenges associated with sensitive topics
- Prior experience in customer support or content moderation is a plus
- Own a laptop or desktop computer with a stable internet connection
- Must be able to send an invoice each month
- Comfortable working between 07:00 and 13:00 (UTC +8), with adjustable working hours
- May be expected to work on weekends
Benefits:
- Flexible scheduling
- Opportunities for growth
- Tandem Pro language learning opportunity—learn to say “Hi” in 20 additional languages
- Friendly, experienced international team
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