Part-Time Loan Sales Specialist, Evenings & Weekends
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Job Description
Part-time loan sales specialist supporting Reprise Financial’s online personal-loan customers through text-based communication. Guiding applications, explaining lending options, and addressing objections during evening and weekend shifts.
Responsibilities:
- Work independently in a fast-paced remote environment while following management guidance, team expectations, and customer communication standards
- Communicate with customers primarily through text-based channels
- Respond to customer questions, concerns, and objections through clear, professional written messages
- Support customers who have started the application process with education and next-step guidance
- Tailor messaging to customer needs and available lending options
- Build customer rapport and trust through friendly, polished, and persuasive writing
- Guide customers through loan applications, including verifying information, assisting with document uploads, answering questions, and addressing objections
- Maintain accurate notes and documentation in internal systems
- Manage multiple customer conversations and application tasks while meeting service, quality, and response-time expectations
- Complete sales and product training
- Follow company policies, procedures, and applicable state and federal lending laws and compliance guidelines
- Meet or exceed monthly performance metrics and use feedback and coaching to improve communication, sales effectiveness, and customer outcomes
Requirements:
- Knowledge of consumer lending products, credit reporting, and underwriting support functions
- 1–2 years of experience in a call center setting, preferably with a dialer system or handling high-volume calls
- Customer satisfaction orientation and sales competencies
- Knowledge of sales and customer service techniques and principles
- Excellent communication, customer service, and sales skills/tactics
- Ability to work in a goal-oriented environment
- Proficient computer skills
- Self-motivated and performance-oriented
- Ability to adapt to changing sales scenarios and customer needs
- Ability to work independently in a fast-paced environment
- Understanding of credit bureau reporting
- Availability for weekday evening, night, and weekend shifts
- Ability to consistently work Monday–Friday approximately 6:00 p.m.–10:00 p.m. CST, Saturday 10:00 a.m.–6:00 p.m. CST, and Sunday 10:00 a.m.–1:00 p.m. CST
- Must reside in an approved location by the start date
Benefits:
- Fully remote work arrangement
- Flexible ability to work from home
- Welcome to visit the Irving, TX office whenever you choose
- Regular virtual meetings and team events
- Sales and product training
- Coaching and feedback for professional improvement
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