Partner Operations Specialist
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Job Description
Partner Operations Specialist managing background screening data partners at ClearStar. Overseeing communications, issue resolution, and partner performance management.
Responsibilities:
- Serve as the primary point of contact for ClearStar's background screening data partners, managing communications, issue resolution, and performance escalations across data quality, service delivery, and fulfillment
- Own partner routing end to end, including queue monitoring, outage coordination, and rerouting execution in partnership with Operations and Technology
- Track partner performance against SLAs, turnaround standards, and quality benchmarks; maintain a consistent reporting cadence so leadership has visibility into partner health
- Reconcile partner cost structures, fee schedules, and court access surcharges against configured pricing and customer invoicing; resolve discrepancies independently with Finance and the relevant partner
- Maintain audit-ready partner files including contracts, SLAs, insurance certificates, and fee schedules in accordance with PBSA recordkeeping requirements
- Own operational playbooks and partner onboarding documentation as living assets, proactively identifying gaps and driving updates that improve consistency and audit readiness
Requirements:
- Associate's or Bachelor's degree in Business, Operations, or a related field
- 2 to 4 years of experience in vendor operations, partner management, or a similar operational role in a regulated environment
- Demonstrated ability to manage SLAs, monitor partner performance, and resolve operational issues without routine oversight
- Experience with cost reconciliation, fee schedule management, or invoicing coordination
- Strong organizational skills with the ability to manage multiple partners and workstreams simultaneously
- Proficiency in Microsoft Office and comfort working within operational or vendor management systems
- Background screening or CRA industry experience is strongly preferred; familiarity with PBSA compliance standards and court access fee structures is a plus
- A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection.
Benefits:
- paid healthcare and life insurance premiums
- low-cost dental and vision insurance
- company-paid basic life insurance
- company-paid Short-Term Disability policy
- employee assistance program
- 401(k) matching up to 4%
- time off
- 9 company paid holidays
- 2 additional days of paid time off for volunteer activities
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