Patient Intake Specialist – ABA, Bilingual Spanish/English
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Job Description
Patient Intake Specialist managing intake calls for families seeking ABA services. Ensuring accurate collection of information and communication in both Spanish and English.
Responsibilities:
- Conduct patient intake calls in Spanish and English
- Explain ABA intake steps, timelines, and documentation requirements
- Collect and verify patient demographics, referrals, and intake forms
- Review insurance and authorization-related details
- Update internal systems with accurate intake status
- Coordinate with scheduling teams to transition intake-complete cases
- Maintain HIPAA-compliant records and follow SOPs
Requirements:
- ABA, autism, or behavioral health intake experience
- Fluent Spanish and strong English communication
- Excellent phone presence and empathy
- Strong organization and attention to detail
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