Payment Operations Analyst
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Job Description
Payment Operations Analyst focused on stablecoin issuance operations at MoonPay. Ensuring reliable and efficient payment processes in a remote work environment.
Responsibilities:
- Support day-to-day stablecoin mint and burn workflows, executed under strict operational controls.
- Perform daily mandatory reconciliations across stablecoin issuance products, including end-of-day reconciliation aligned to US banking hours.
- Execute processes under a four-eyes (maker-checker) framework, ensuring segregation of duties and audit-ready evidence.
- Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review.
- Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations.
- Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records.
- Monitor partner and bank SLAs and escalate deviations to protect payment continuity.
- Own operational execution for high-impact issues, ensuring clean resolution and clear documentation.
- Contribute to SOPs, controls, and process governance to strengthen IPO readiness.
- Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
- Perform deep dives into payment failures (issuer declines, processor issues, customer friction) and support remediation plans.
- Support routing optimisation initiatives, working with Product and Engineering to reduce repeat failures.
- Translate operational signals into actionable insights to improve performance and reduce operational waste.
- Build and maintain dashboards and visualisations to track KPIs and surface actionable insights.
- Use AI, SQL and analytics tools to automate recurring reporting and reconciliation workflows.
- Partner with Data Engineering to improve monitoring, alerting, and operational visibility.
- Support compliance-aligned operations across payments and stablecoin workflows.
- Execute sensitive processes with strict access controls and evidence standards.
- Identify and escalate operational risk proactively, particularly where money movement and regulatory requirements intersect
Requirements:
- 2+ years of experience in payment operations, financial operations, reconciliation, or accounting (stablecoin or crypto experience is a strong plus).
- Highly detail-oriented with strong operational judgement in high-trust environments.
- Comfortable working across multiple systems and reconciling disparate data sources.
- Strong analytical ability - able to investigate issues, form hypotheses, and validate with data.
- Clear communicator with the ability to coordinate cross-functionally and escalate effectively.
- Comfortable operating in a fast-moving environment with high accountability.
Benefits:
- Competitive salary package
- Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
- Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
- Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
- Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
- Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
- Private Healthcare benefits: To protect you and your loved ones
- Enhanced parental leave: So you can spend more time with your loved ones without a second thought
- Annual training budget: We support your training journey every step of the way
- Home office setup allowance: Create the home office of your dreams
- Remote working allowance: Those working fully remotely get a little extra for utilities
- Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
- Employee referral programme: Great people know great people, refer them to receive 10K in USDC
- Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
- Working in a disruptive and fast-growing company where excellence is rewarded
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