Payment Operations Specialist
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Job Description
Payment Operations Specialist processing financial activities and client inquiries for a fitness technology company. Collaborating cross-functionally and supporting merchant accounts while maintaining compliance and data integrity.
Responsibilities:
- Process and reconcile daily financial activity across multiple platforms — including ACH returns, chargebacks, refunds, and member payments.
- Collaborate cross-functionally to resolve payment discrepancies and maintain clean, accurate records.
- Review and verify documentation for merchant account onboarding
- Support merchant account lifecycle changes (e.g., bank changes, legal updates, club transitions).
- Assist clients via phone and email with payment- and merchant-related inquiries.
- Monitor trends and identify opportunities for process improvement and risk mitigation.
- Maintain PCI compliance and handle sensitive data with care.
- Become a subject matter expert in integrated payments—understanding card brand fees, account structures, and regulatory guidelines.
- Manage payment hardware needs, including procurement and client setup.
- Document workflows and maintain internal systems (Salesforce, Microsoft Teams, etc.).
- Lead initiatives and projects through to successful execution using planning, metrics, and structure.
- Support occasional holiday and weekend on-call rotations, as well as overtime during peak periods or when needed for special projects.
Requirements:
- 2+ years of relevant experience in accounting, payment processing, or SaaS
- Strong analytical skills and experience with financial reconciliation and client account management.
- Solid Excel and Microsoft Office proficiency.
- Excellent communication skills—written, verbal, and professional tone.
- High attention to detail and comfort with handling sensitive financial data.
- An operationally focused mindset with the ability to drive cross-functional execution and outcomes.
- Comfort working across multiple systems and monitors simultaneously.
Benefits:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
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