Payroll Associate
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Job Description
Payroll Associate supporting Strada’s cloud-based payroll and workforce-management services in Thailand. Managing payroll operations, client queries, HRIS data, controls, and service tickets.
Responsibilities:
- Support payrolls so they are delivered according to agreed processing calendars and KPIs
- Use payroll expertise to advise on client queries and issues
- Ensure accurate and timely data management
- Respond to tickets and calls within SLA timescales and to a high standard
- Follow and help update Detailed Working Instructions
- Complete SOC controls on time with necessary evidence
- Report system issues and defects correctly and log tickets with required details and evidence
- Highlight service-scope deviations to the Service Manager
- Handle sensitive and confidential information appropriately
- Complete learning objectives and accurate time recording
- Adhere to Strada security standards
- Contribute to team meetings and promptly raise issues
- Maintain awareness of HR announcements and communications
- Build relationships across lines of business
- Update internal stakeholders in a timely and accurate manner
- Participate in assigned projects and activities
Requirements:
- High school diploma or equivalent
- 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
- HRIS knowledge
- Knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Current and future work authorization in Thailand without the need for visa sponsorship by Strada
- Successful completion of applicable background checks, where permitted by law and as appropriate for the role
Benefits:
- Health coverage
- Wellbeing programs
- Paid leave (vacation, sick, parental)
- Retirement plans
- Learning opportunities
- Continuing education & training
- Competitive total rewards package
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