People & Culture Partner
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Job Description
People Operations Partner managing HR functions for Koala’s US team. Focused on recruiting, onboarding, compliance, and employee engagement for a remote workforce.
Responsibilities:
- Own full-cycle recruiting for US roles: sourcing, screening, interview coordination, reference checks, and offers.
- Partner with hiring managers to build job descriptions, interview plans, and scorecards.
- Deliver an exceptional candidate experience across all stages of the hiring journey.
- Build and maintain external networks to strengthen employer brand visibility and future talent pipelines.
- Run onboarding end to end including paperwork, equipment/IT coordination, first-week experience.
- Administer the US employee lifecycle: new hires, changes, leave, and offboarding within our HRIS.
- Handle day-to-day payroll administration and employee payroll queries, working with our third-party payroll provider.
- Own US employment law compliance across all states we employ in wage and hour, leave, classification, and required notices.
- Maintain and administer HR policies and the employee handbook.
- Be the first point of contact for US employees and managers on people questions, employee relations issues, and day-to-day HR needs.
- Coach managers on performance conversations, team issues, and basic people management practice.
- Run US-specific engagement and culture initiatives that keep a remote, distributed team connected.
- Own our core US HR systems and vendor relationships (HRIS, payroll platform, benefits administration).
Requirements:
- 3–5 years of experience in a US HR/People Operations generalist role, preferably coming from a recruitment background, and ideally at a small start-up or scaling company.
- Comfort working across the full breadth of the role - recruiting one hour, payroll questions the next, policy work after that.
- Ongoing flexibility to partner with the global team based in Sydney on AEST timezones, and hence a preference for those based on the US West Coast.
- Working knowledge of US employment law across multiple states (no specific certification required).
- Experience with common HRIS/payroll platforms (e.g., Gusto, BambooHR, Tax Studio or similar).
- Strong judgment and comfort operating as the primary on-the-ground People presence in the US, drawing on global support where useful rather than needing it day-to-day.
- Appetite to adopt and deploy AI and automations to US people processes.
- Clear, warm communication style - you'll be a trusted point of contact for employees at every level.
- Vibe and energy - you’ll lead the cultural charge for our fully remote team through authentic and fun engagement initiatives both on and offline.
Benefits:
- Work From SofaBed (WFB) - Most of our team is located in LA and surrounding areas, but also happy for you to be fully remote.
- Generous time off - Koala life leave, volunteer, parental, and more to help keep your work-life balance, balanced.
- Free Koala products with ‘mates rates’ for your friends and fam, as well as a monthly WFH stipend.
- Access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
- Competitive 401k matching and comprehensive Anthem private health insurance plans.
- Learning Management platform, as well as individual and team growth budgets and dedicated days.
- BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding.
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