People Operations Specialist
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Job Description
People Operations Specialist supporting employee lifecycle operations, HR systems, and compliance at Kpler. Enabling scalable People processes for a global commodities, energy, and maritime intelligence provider.
Responsibilities:
- Support onboarding and offboarding processes, including background checks, new-hire documentation, onboarding processes, and leaver administration
- Manage internal movements such as promotions and transfers with People Partners and IT teams
- Maintain accurate employee records and documents throughout the employee lifecycle
- Support employee payroll paperwork and leave administration
- Organize employee support pathways and escalate complex requests
- Respond to employee queries regarding systems, benefits, and policies through Jira or shared inboxes
- Maintain and evolve the People knowledge base
- Monitor ticket resolution times and SLA performance
- Ensure employee data accuracy and integrity across systems
- Draft and issue HR documentation, including promotion letters and contract variations
- Support HR compliance, reporting, audit preparation, and access control
- Assist with handbook updates and People policy maintenance
- Update courses, reporting, and internal-system content
- Propose process enhancements and contribute to People Team projects focused on efficiency, automation, and scalability
Requirements:
- Relevant education or experience, including a degree or a minimum of 2 years in People Operations, HR Administration, or a related field
- Knowledge of employment laws and regulations; knowledge covering Singapore and UAE is an advantage
- Experience with HR systems; BambooHR and Culture Amp are strong advantages
- Proficiency in Microsoft Office Suite and strong general digital literacy
- Excellent organizational skills and attention to detail
- Strong written and verbal communication skills in English
- Ability to handle confidential information with discretion and professionalism
- Ability to manage competing priorities, meet deadlines, and work efficiently in a fast-paced environment
- Ability to support employees and stakeholders across functions and locations
Benefits:
- Equal opportunity employer
- Fair, inclusive and diverse work environment
- Supportive and accessible colleagues and clients
- Employee lifecycle support and People team enablement
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